SAMIMEX'S SALES TERMS

At SAMIMEX, we are committed to providing clear, transparent, and fair terms for all our customers. Below are the key sales terms that govern our transactions:

1. Payment Terms

We offer flexible payment options to suit the needs of our international clients. Our standard payment terms include:

• T/T (Telegraphic Transfer): Payment is made via bank transfer, typically with a 30% advance deposit and the remaining 70% before shipment.

• L/C (Letter of Credit): For larger transactions or customers requiring additional security.

• Other Payment Methods: Payment via PayPal, wire transfers, or other methods can be negotiated for specific agreements.

2. Pricing and Currency

• Pricing: All prices are quoted based on the agreed order quantity and product specifications.

• Currency: Prices are typically quoted in USD (United States Dollar) or EUR (Euro). Local currency pricing can be arranged based on market conditions.

3. Minimum Order Quantity (MOQ)

To streamline operations and maintain product quality, we have a minimum order quantity (MOQ) for each product type:

• ST25 Rice: Minimum order of 25 metric tons or 1x20ft container full loading.

• Jasmine Rice: Minimum order of 10 metric tons or 1x20ft container full loading.

• Other Specialty Rice: MOQ can vary depending on the product and packaging requirements.

• Custom orders may have different MOQ depending on product specifications.

4. Delivery and Shipping Terms

SAMIMEX provides reliable shipping options to ensure on-time delivery. Our standard shipping terms include:

• Incoterms: We offer FOB (Free on Board), CIF (Cost, Insurance, and Freight), and other shipping terms based on the customer’s needs.

• Lead Time: Typically, shipments are processed within 15-30 days after order confirmation, depending on product availability and order volume.

• Delivery Time: Delivery times may vary based on the destination and mode of transport. Estimated shipping times will be provided upon confirmation of the order.

5. Packaging and Labeling

• Packaging: Our rice products are packaged in high-quality, durable bags. Custom packaging options are available.

• Labeling: We offer private labeling to meet customer branding requirements, ensuring that all packaging complies with international standards for export.

6. Quality Assurance

All our products undergo strict quality control measures to ensure they meet international food safety standards. Our certifications include:

• ISO 22000: Food safety management system.

• HACCP: Hazard Analysis Critical Control Point for food safety.

• Inspection and Testing: We perform regular checks for quality, moisture content, and purity to ensure consistent, premium quality.

7. Returns and Claims

• Returns: Due to the perishable nature of our products, returns are not accepted once the goods have been shipped.

• Claims: Any issues with the quality or quantity of the products must be reported within 7 days after receiving the shipment. We will investigate and resolve any valid claims in a fair and timely manner.

8. Terms of Agreement

• All agreements are subject to SAMIMEX’s terms and conditions as outlined above.

• Any changes to the terms must be agreed upon in writing by both parties.

9. Confidentiality

• We respect the confidentiality of all our clients and maintain strict privacy regarding business transactions, pricing, and customer information.

10. Order Confirmation

Once your order is confirmed, SAMIMEX will send an official Proforma Invoice outlining the agreed terms, including pricing, delivery schedule, and payment terms. This document serves as the foundation for further processing the order.

11. Shipping Documentation

Upon shipment, SAMIMEX provides all necessary documents to ensure smooth customs clearance and delivery, including:

• Bill of Lading

• Commercial Invoice

• Packing List

• Certificate of Origin

• Phytosanitary Certificate (if required by destination country)

• Inspection Certificates (if applicable)

• All documents are sent via email or courier and will be available for tracking purposes.

12. Force Majeure

• SAMIMEX is not liable for delays or failure in performance due to unforeseen circumstances beyond our control, such as natural disasters, strikes, or government actions. In such cases, we will inform our clients promptly and work together to find a suitable solution.

13. Insurance

• SAMIMEX recommends that customers insure their goods during transportation, although insurance costs can be included in the shipping cost upon request.

14. Price Adjustments

• Prices quoted are valid for the period specified in the Proforma Invoice or until the market changes (e.g., fluctuations in currency exchange rates, raw material prices, etc.). SAMIMEX reserves the right to adjust prices based on such changes, but we will always inform the client before processing the order.

15. Exclusivity and Territory Agreements

• SAMIMEX may offer exclusivity agreements for specific territories or market segments based on mutual agreement. These agreements will be formalized in writing and subject to further negotiation.

16. Dispute Resolution

• Any disputes arising from business transactions between SAMIMEX and its clients will be handled through amicable negotiation. In cases where negotiations are unsuccessful, disputes may be resolved through arbitration in accordance with the laws of Vietnam.

17. Continuous Communication and Support

• Our dedicated Customer Service Team is always available to assist with inquiries, follow-ups, or issues regarding orders, deliveries, or product information. We value open communication and aim to provide proactive solutions at every stage of the transaction.

18. Customer Satisfaction Guarantee

• SAMIMEX is committed to maintaining the highest standards of customer satisfaction. If any issues arise with your order, we encourage customers to contact us within the specified timeline. We will do our best to resolve any concerns promptly and ensure that our clients are fully satisfied with their purchase.

19. Customer Loyalty Program

• We value our long-term relationships with customers. SAMIMEX may offer loyalty programs and discounts for repeat customers or large-volume orders as a token of appreciation for their ongoing support. Details of these programs will be provided on a case-by-case basis.

20. Product Samples

SAMIMEX offers product samples to potential clients, allowing them to evaluate the quality of our rice and agricultural products before committing to a full order.

• Request for Samples: Clients can request samples of specific rice varieties or other products.

• Sample Fees: In some cases, sample fees may apply, but these costs are often deducted from the final order upon confirmation.

• Shipping of Samples: Sample shipments are generally sent via standard shipping methods.

21. Custom Orders and Specifications

We understand that some clients may have specific requirements, and we are happy to accommodate custom orders:

• Custom Packaging: Customization options include different bag sizes, materials, and branding.

• Rice Varieties & Blends: We can mix different rice varieties or offer specific grain lengths and moisture content levels based on client specifications.

• Private Labeling: Clients may request private labeling to promote their own brand in international markets.

22. Repackaging and Bulk Orders

• For clients seeking large quantities or repackaging options:

• Bulk Orders: We offer flexible bulk order options for large-scale distributors, wholesalers, or retailers.

Repackaging: We provide services to repackage rice into smaller quantities or customized packages to fit the specific needs of your market.

23. Sustainability Commitment

SAMIMEX is dedicated to supporting sustainable agriculture and reducing our environmental footprint. This includes:

• Eco-Friendly Packaging: We offer biodegradable and recyclable packaging options upon request.

• Sustainable Farming: Partnering with rice farmers who follow eco-conscious practices to reduce pesticide use, conserve water, and promote soil health.

• Social Responsibility: Our commitment to the local communities in the Mekong Delta region includes supporting fair labor practices and enhancing the livelihoods of farmers.

24. Product Availability

• Due to the nature of agricultural production, product availability can fluctuate based on seasons and harvest cycles. We work closely with our suppliers to ensure consistent supply, but in the event of a short-term supply issue, we will notify customers promptly and offer alternative solutions or timelines.

25. Business Expansion and New Product Lines

SAMIMEX is constantly exploring new business opportunities and expanding its product offerings:

• New Agricultural Products: We are open to trading other agricultural commodities such as cashew nuts, soybeans, and organic produce.

• Market Expansion: We are actively expanding into new international markets and are open to exploring partnerships with distributors in regions not currently served.

26. Warehouse and Distribution Centers

• To streamline logistics and ensure faster delivery times, SAMIMEX may use warehouse facilities and distribution centers strategically located in key global markets. This enables faster processing and shipping to various international destinations.

27. Customer Feedback and Improvements

We value customer feedback and encourage our clients to share their experiences with SAMIMEX products and services. Feedback allows us to continually improve and adapt our operations to better meet market demands.

• Surveys and Reviews: Customers may be invited to complete satisfaction surveys or provide reviews on our products and services.

• Continuous Improvement: Based on customer feedback, we implement process improvements and new service offerings.

28. Client Education and Support

• SAMIMEX offers educational resources and training for clients who want to learn more about our rice varieties, sourcing practices, and best practices for storing and handling our products. This ensures that clients maximize the value of their purchases.

29. Risk Management

We take proactive measures to manage risks related to shipping, quality control, and market fluctuations. SAMIMEX implements comprehensive risk management strategies that protect both our business and our clients' interests. These include:

• Quality Audits: Regular audits to ensure the consistency and safety of our products.

• Insurance Coverage: Optional insurance coverage for shipments to mitigate risks during transit.

• Currency Risk Mitigation: Offering pricing in stable currencies to protect against currency fluctuations.

30. Legal and Compliance

SAMIMEX complies with all relevant international trade laws and regulations, ensuring that each transaction meets the legal requirements of both Vietnam and the destination country. We adhere to standards set by organizations such as:

• World Trade Organization (WTO)

• International Organization for Standardization (ISO)

• Local Customs Regulations

31. Long-Term Partnership Agreements

SAMIMEX offers the opportunity for clients to enter into long-term partnership agreements. These agreements can provide various benefits, such as:

• Fixed Pricing: Secure pricing for long-term orders, helping clients manage costs effectively.

• Priority Supply: Guaranteed supply during peak seasons or times of high demand.

• Discounts and Incentives: Special pricing offers, discounts, and promotional deals for committed partners.

• Exclusive Rights: Certain exclusive distribution rights in specific regions or markets.

32. Custom Specifications for Export

SAMIMEX understands that each market has its unique requirements, which is why we offer:

• Tailored Product Specifications: We can adjust grain size, texture, moisture content, and packaging to meet specific client demands.

• Compliance with International Standards: We ensure that all products meet the regulatory standards of the client’s country, including any specific agricultural importation laws, food safety guidelines, and quality certifications.

33. Product Traceability

SAMIMEX offers full traceability for our products, allowing customers to track the source and production history of their rice:

• Farm-to-Fork Transparency: We can provide detailed information about the origin of the rice, including the specific farm or cooperative it was sourced from.

• Batch Numbers: Each shipment is traceable via batch numbers, ensuring accountability and traceability throughout the supply chain.

• Sustainability Reporting: Clients can access reports detailing the sustainability practices used in farming and production.

34. Export Documentation Support

To facilitate smooth international transactions, SAMIMEX provides comprehensive export documentation support:

• Customs Clearance Assistance: We assist with all required documents to ensure compliance with import regulations.

• Certificates of Quality: For certain markets, SAMIMEX can provide additional certifications, such as organic certification, halal certification, and other specific quality-related documents.

• Export Permits: For countries that require specific permits or licenses for agricultural imports, SAMIMEX handles the necessary paperwork and procedures.

35. Customer Support and After-Sales Service

We place high importance on after-sales service to ensure that our customers remain satisfied long after the product is delivered. Our services include:

• 24/7 Customer Support: Our support team is available to address any queries or issues that may arise.

• Order Tracking: We provide real-time tracking information for shipments, ensuring clients are updated on delivery status.

• Problem Resolution: If issues arise after delivery, we work directly with clients to resolve complaints or product concerns promptly.

36. Export Market Expertise

SAMIMEX offers expert advice and market insights for customers wishing to enter new export markets:

• Market Research: We provide information on emerging market trends, demand forecasts, and country-specific regulations that affect the rice export business.

• Export Strategy Consultation: For new exporters, SAMIMEX can offer consultations on the best strategies for entering or expanding in international rice markets.

• Cultural and Legal Guidance: SAMIMEX helps clients understand local customs, importation laws, and business practices for smoother international operations.

37. Seasonal Promotions and Discounts

To support our clients' business growth, SAMIMEX offers seasonal promotions and discounts:

• Holiday Offers: Special pricing during major global holidays or local Vietnamese harvest seasons.

• Volume-Based Discounts: We offer scalable discounts based on the volume of orders placed, allowing customers to take advantage of better pricing as they scale.

• Early Bird Discounts: For clients who place orders ahead of peak seasons, we offer early bird discounts to ensure cost savings.

38. Advisory on Supply Chain Optimization

SAMIMEX provides expertise in optimizing supply chains for our international customers. This includes:

• Inventory Management: Helping clients manage their rice stock efficiently to prevent overstocking or stockouts.

• Logistics Optimization: Offering advice on how to streamline transportation and reduce shipping costs, including recommending the best shipping routes or methods.

• Supply Chain Diversification: For customers looking to hedge risks, SAMIMEX can provide alternative suppliers and sourcing options, ensuring a more resilient supply chain.

39. Special Handling Requirements

For clients with special handling needs, SAMIMEX offers customized solutions to accommodate:

• Temperature-Controlled Storage: For clients that require specific storage conditions, we provide temperature-controlled facilities to preserve product quality.

• Fragile Goods Handling: We can provide special packaging and care for sensitive or fragile items.

• Large Orders and Bulk Shipping: For bulk shipments, we offer customized solutions such as containerized loading, bulk transport, and dedicated truck services.

40. Emergency Orders & Rush Processing

For clients needing rush processing or emergency orders, SAMIMEX offers expedited services.

• Faster Processing Time: We can prioritize orders to ensure faster processing and delivery.

• Express Shipping: Options for express delivery or airfreight can be arranged to meet tight deadlines.

• Emergency Stock Availability: We maintain a reserve of popular rice varieties to handle urgent requests.

41. Free Trade Zone and Duty-Free Options

SAMIMEX offers free trade zone (FTZ) services to customers in specific regions that benefit from such facilities:

• Customs Duty Exemptions: We facilitate shipping and handling through free trade zones, helping clients avoid certain duties and taxes.

• Storage in FTZs: For clients looking to reduce tariffs or simplify customs processes, we offer storage options in designated FTZs for easier distribution across multiple markets.

By continuously enhancing and expanding our sales terms and services, SAMIMEX strives to deliver exceptional value, flexibility, and convenience to all our international partners. Our goal is to help our clients thrive in the global marketplace by providing high-quality products, tailored services, and reliable support at every step of the way.